Returns and Refunds

Nothing in this policy is intended to limit any legal rights you may have under the Consumer Guarantees Act or any other legislation.

What should I do if I have changed my mind and want to return a product?

Please choose carefully as NZIQS does not normally accept return of goods where you have simply changed your mind. For any product return enquiry, please contact the NZIQS office. At its discretion, NZIQS may refund your purchase.

NZIQS reserves the right to assess the product to determine the products condition before processing any credit.

Delivery

Goods are normally delivered by New Zealand Post and we aim to have them delivered within 7 to 10 working days. If you haven't received your goods within 10 working days please contact the NZIQS office.

Credit Card Information Security Policy

NZIQS uses the Payment Express Payment Gateway for its online credit card transactions. Payment express processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

• Payments are processed in real-time
• NZIQS does not have access to your full card number or the credit card details
• All transaction details are stored in Payment Express PCI-DSS compliant Data Centre
• Payment Express Software is certified with over 200 banks globally.

View www.paymentexpress.com for more info on online credit card payments. 

Read their Privacy Policy on www.paymentexpress.co.nz/privacy-policy.html