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Terms and Conditions

Returns and Refunds

Nothing in this policy is intended to limit any legal rights you may have under the Consumer Guarantees Act or any other legislation.

What should I do if I have changed my mind and want to return a product?
Please choose carefully as NZIQS does not normally accept return of goods where you have simply changed your mind. For any product return enquiry, please contact the NZIQS office. At its discretion, NZIQS may refund your purchase.

NZIQS reserves the right to assess the product to determine the products condition before processing any credit.


Goods are normally delivered by standard post (3 -5 days). If you haven't received your goods within 7 days please contact the NZIQS office

Credit Card Information Security Policy

NZIQS uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

  • Payments are processed in real-time
  • NZIQS does not have access to your full card number, this credit card payment is secured by DPS
  • DPS have high bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre
  • DPS Payment Express Software is certified with over 200 banks globally.

View for more info on online credit card payments